Refund policy

Refund Policy

We do not accept returns on our products. If you believe your item is defective, damaged, or incorrect, please contact us so we can make it right.

To submit a claim, send a clear, enlarged photo of the item along with your order number and proof of purchase to urbanrootzartisansoapco@yahoo.com. Refund requests cannot be processed without an email that includes a photo for our team to assess.

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue. Please note that we are not responsible for items damaged in transit.

Exceptions / Non-Returnable Items Certain items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please reach out if you have questions about your specific item.

Sale items and gift cards are final sale and are not eligible for refunds.

Exchanges We do not accept exchanges. However, if your item is found to be defective, damaged, or incorrect after assessment, a replacement may be issued. To begin the process, email us at urbanrootzartisansoapco@yahoo.com with a clear, enlarged photo of the item.

Refunds Once we receive your email and photo, we will notify you within 5 business days with our assessment. If your refund is approved, it will be applied to your original payment method. Please allow additional time for your bank or credit card company to process and post the refund.